How To Book Extras
We always advise...
We always advise pre-booking your Ski Extras with us so that we can take care of you in resort under our 'On the Snow' programme. This will help us to make things faster and more efficient for you on arrival in resort.
Book on-line or over the phone
All our Ski Extras can be booked on-line with your initial holiday reservation or over the phone with our expert sales team, so don’t forget to add them on. If you’re a family or group booker and uncertain about the best deals available for you - then just call us so we can help you work out what the best offers and packages are.
Call us now on 0844 770 40 70
Your ‘My Holiday’ Client Area
If you’ve already booked, then simply go to your Client Area and share the link with your group. Here, you can get prices and add any ski Extras to any passenger. At this stage you will not have to pay anything, all orders are taken and group leaders are sent a fresh invoice to check before agreeing and paying. Simple!
Book by email
If you’ve already booked then you can also add Extras or get prices by sending an email to extras@alpineelements.co.uk. After you’ve asked for Extras to be added by email, we will then send you a confirmation invoice to make sure you’re happy. Payment will be due later and normally align with your holiday balance due date.
Payment of Extras
You can add ski extras to your booking without any deposit, so you can pay later. You can also make changes to your extras (and add more extras to your booking) right up until two weeks prior to departure. It’s a fully flexible service, designed to help you get organised.
We ask that balances are settled by your final holiday balance due date which is normally 10 to 12 weeks before departure but you can book extras up until 2 weeks prior if you need to. Please note that the only exception to payment is that some lessons and childcare providers may need a deposit on reservation.
Cancellations
For Ski & Board hire & Lift pass: We don’t charge for cancellations or amendments to lift passes or ski and board hire, right up until two weeks prior to departure. So you can change your mind as often as you like! If you wish to completely cancel an order within two weeks prior to departure then there may be an admin fee of £30 per person, (per equipment pack/lift pass). However, if you wish to upgrade the order to a superior equipment pack or lift pass there will be no extra charge.
For Ski Lessons & Childcare Quite a lot of work has to go into sourcing lessons and childcare for our clients and third-party suppliers often ask for deposits. Therefore we may have to charge for cancellations and amendments made, (at any time), as well applying as our standard admin fee.
